At mitra138, your privacy is not merely a legal obligation — it is our commitment to every member. This policy transparently explains how we collect, use, store, and protect your personal information.
Key Summary: mitra138 is committed to protecting your personal information. We do not sell your personal data to third parties. All data is processed solely for platform operations and improving user experience as described in this Privacy Policy.
This Privacy Policy is issued by mitra138 and applies to all users who access or use our platform via the website, mobile app, or any other digital channel. It describes our practices regarding the collection, use, disclosure, and protection of your personal information.
By registering an account or continuing to use the mitra138 platform, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact our support team to close your account.
Mitra138 takes its responsibilities as a data controller seriously. We implement robust technical and organizational measures to ensure your personal information is always protected, lawfully processed, and used only for the purposes clearly stated in this policy.
This policy should be read together with Terms and Conditions and Responsible Gaming Policy us for a comprehensive overview of how we handle your data and safeguard your interests.
We collect various types of information depending on how you interact with the mitra138 platform. The following are the main categories of data we collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Personal Identity | Full name, date of birth, IC or passport number | KYC verification & age eligibility |
| Contact Information | Email address, phone number, residential address | Account communication & verification |
| Financial Data | Bank account details, transaction history | Deposit & withdrawal processing |
| Game Data | Betting records, wins, losses, game preferences | Account management & responsible gaming |
| Technical Data | IP address, device type, browser, operating system | Platform security & improvement |
| Usage Data | Pages visited, session duration, clicks, searches | Analytics & experience improvement |
We only collect data that is genuinely necessary to operate the platform. A "minimum data collection" principle is practised — if information is not needed, we do not request it.
The personal information we collect is used for legitimate and limited purposes. Specifically, we use your data to:
We will not use your data for any purpose not stated in this policy without obtaining your consent first.
Mitra138 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, in certain limited situations, we may need to share your data with the following parties:
Responsible Sharing Guarantee: Any third party that receives your data through mitra138 is required to handle that information in accordance with data protection standards equal to or higher than our own.
The security of your data is the highest priority at mitra138. We implement multiple layers of technical and procedural protection to keep your information safe at all times:
While we take all reasonable steps to protect your data, no system is 100% secure. You also play an important role — make sure your password is strong, unique, and never shared with anyone.
Mitra138 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality and your experience on the mitra138 platform.
Mitra138 retains your personal information for as long as necessary to fulfill the purposes stated in this policy, or as required by applicable laws and regulatory obligations.
When data is no longer needed, we securely delete it using industry-standard deletion methods to ensure it cannot be recovered.
As a mitra138 user, you have important rights regarding your personal data. We fully respect and facilitate the exercise of these rights:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 30 days.
If any information we hold is inaccurate or outdated, you have the right to request prompt correction.
Under certain circumstances, you may request the deletion of your personal data, subject to applicable legal obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time, without providing a reason.
You may request that your personal data be handed directly to you or transferred to another data controller in a machine-readable format.
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
How to Exercise Your Rights: To submit any request related to your privacy rights, please contact the mitra138 customer support team via live chat or email. We will process your request within 30 business days from the date of receipt.
The mitra138 platform is exclusively for adult users aged 18 and above. We does not intentionally collect any personal information from individuals under the age of 18.
If we find that a child's personal data has been collected inadvertently, we will take immediate steps to delete that data and close the relevant account. If you have reason to believe that a child has registered on our platform, please notify us immediately through our customer support channels.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist. You may contact us via:
Mitra138 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or new platform features. Any material changes will be communicated to you via your registered email or a prominent notice on the platform before the changes take effect.
We aim to respond to all privacy-related inquiries within 2 working days. For urgent account security issues, please use live chat for the fastest response.
Six layers of protection we place between your data and external threats.
All communication between your device and mitra138 servers is protected by 256-bit SSL encryption. Your data cannot be read or intercepted by any third party while in transit.
The Know Your Customer (KYC) process at mitra138 ensures every account belongs to a real individual whose identity and age have been verified, protecting all members from identity fraud.
Your personal information is never sold, rented, or traded to advertisers or third-party data brokers. Your data is used solely to operate and improve mitra138 services.
Our automated security system monitors the platform around the clock to detect unauthorised access attempts, unusual account activity, and any potential data security threats.
You have full control over your data. Request access, correction, or deletion at any time. Marketing opt-out is readily available and takes effect immediately.
Mitra138 complies with international data protection standards and the regulatory requirements of the online gambling industry. Independent security audits are conducted periodically to ensure ongoing compliance.
Your privacy and security are always our priority. Register an account today and enjoy a secure, transparent, and enjoyable online gaming experience with thousands of members across Malaysia.